FAQ QUESTIONS / RÉPONSES
I.CODE • About us
I.Code is above all a French brand that inspires and accompanies active women in their daily life. We propose a fashion around 3 main axes: sporty chic for all active women, city for a more urban for all active women, city for a more urban style, and bohemian to play with prints and cuts.
Through our collections, we contribute, in our own way, to support women in fulfilling their dreams because we believe in the potential of each of us and in the fact that there is there is no limit.
Our values? Inclusiveness, Commitment, Lightness and Agility.
Icode.fr is the preferred e-commerce site of the brand.
Until now, I.code has been part of the IKKS.com website and now offers its own shopping space. Advice, advantages, exclusivities, private sales, dedicated services: stay tuned!
Yes! I.code has stores all over France, go here to find the store nearest you!
I.code • My Account
No. You don’t need to create an account in order to buy from I.Code; you have the option of completing your purchase using our Guest Checkout process.
However, setting up an account will allow you to order without having to fill in your details every time you place an order. Having an account not only speeds up the order process, but also allows you to see your order history, track your orders, save your personal and payment details, get a return slip, edit your favourites items and get exclusive discounts and special offers.
If you have never created an IKKS account, you can do it at any time by clicking My Account at the top right corner of any page of the IKKS website.
If you prefer to create an account at the time you validate your order, browse our shop, add the items you wish to order to your cart and proceed to checkout: a new window will open where you can choose Create a new account. Fill out the required fields: personal details, delivery address and a password that will enable you to sign into and manage your account (together with your e-mail address). Don’t forget to confirm.
Once you are logged in, you can access your account at any time by clicking My Account at the top right corner of any page of the I.Code website.
Creating an account allows you to:
- - Track the status of your order
- - View and print your bills
- - Place future orders much more quickly
- - View your purchase history
- - Get a return slip
- - Change your password
- - Manage your personal details
- - Subscribe or unsubscribe to our newsletter
- - Give us your feedback
Click My Account at the top right corner of your screen; enter your email address and select Forgot your password? We will send you an email with instructions on how to create a new password.
You can change your password at any time: just sign in, click on My Account at the top right corner of any page and change your password in the Personal Information area. Don’t forget to validate the changes you made!
If you wish to change your email address, please contact our Customer Care Service.!
You can change your contact details at any time: just sign into your account and make your changes in the Personal Information section. Don’t forget to validate your changes!
To sign out of your I.Code account, please click Sign Out in the Account Section, at the top right corner of any page.
I.code • Products
Select the category where the item you are looking for is most likely to appear from the top navigation menu and browse the different categories, either on the left or using the navigation bar at the top of each page. Simply click on any picture or short description to see an enlarged view and other details including a description, price, sizes & size guide, colours, care instructions. Our search tool and filters will also help you quickly find the items you are looking for.
To find a particular product, you can use our search box or browse by brand or department.
- - The website automatically hides from view items out of stock. If the product is no longer available on ikks.com it may be that product is no longer in stock.
- - If you have seen an item in an IKKS store and cannot find it online, it may be that the product will be put online at a slightly later date or that it is out of stock.
- - If you have seen an item in a multibrand store and cannot find it online, it may be that the product is not part of our online catalogue.
You can pay for your order with one of the following payment methods: Visa, EuroCard/MasterCard, Carte bleue, E-carte bleue, American Express, Paypal, iDeal (Netherlands), Bancontact (Belgium), Maestro or by credit note.
Payment by check is not accepted on our site.
We don't currently have the facility to let you know when an item is due back in stock but most of our references are regularly restocked. Please check back on the website at a later date as stock levels and products are updated daily.
Please refer to the size chart on all our product pages.
Our customer service team will be happy to help and to provide you with additional details. You can contact them by phone, by email or using the live chat if available at the time you are visiting our website.
During the processing and shipping of your order, emails are sent to you at various stages, including validation and shipping of your package. If you wish, you can follow the progress of your order in the "My Account" area by clicking on "Order History".
When your order is shipped, you will receive an email with the tracking number, the carrier and a link to track your package. If you wish to follow the progress of your order, placed as a Guest Customer, we invite you to click on this link
An order has 2 statuses:
- Validated: your order is validated by our customer service, it is being prepared in our warehouse
- Shipped: your order has been delivered to the carrier
If your order does not appear in the "My Account" space under the heading "Order History", check whether you have received an order confirmation e-mail from from our Customer Service. If not, we invite you to contact the Customer Service.
If your order was placed as a Guest Customer, without creating an account, we invite you to follow the progress of your order by click this link.
An order in "validated" status cannot be modified. If your order has not been delivered to the carrier, we invite you to contact the customer service to request the cancellation of the order as far as possible.
It is not possible to add items to a validated order. If you wish to add items to an order in progress, we invite you to contact our customer service department in order to to try to find solutions with you.
Delivery addresses for So colissimo Relais and IKKS Boutiques cannot be changed. For deliveries by colissimo or TNT, if your order has not been given to the carrier, we invite you to contact the If your order has not been given to the carrier, we invite you to contact the Customer Service Department in order to modify the delivery address, as far as possible.
If your order has not been delivered to the carrier, we invite you to contact the Customer Service to see if it can be cancelled. Our Customer and Logistics departments will do their best to to respond to your request as much as possible. Orders with a personalized item cannot be cancelled.
If you have not received your order more than a week after the estimated delivery date, we invite you to contact our customer service who will then mobilize its finest to find it as soon as possible.
I.code • Delivery
I.code.fr offers you the possibility to order and have your order delivered to the following countries France (+ Corsica), South Africa, Germany, Australia, Austria, Belgium, Bulgaria, Chile, Croatia, Denmark, Estonia, Finland, Germany, Greece, Hungary, Indonesia, Ireland, Italy, Jordan, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Mauritius, Netherlands, Oman, Philippines, Portugal, Poland, Spain, Republic, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand and the United Kingdom.
For delivery in metropolitan France and Corsica, you can select one of the following delivery methods:
- Delivery in Relay Point (So Colissimo) : 6 €.
- Home delivery (Colissimo) : 7 €.
- Express delivery (TNT): 10 €.
- Delivery in IKKS stores : free
For delivery in Belgium, you can select 2 delivery methods:
- Delivery in relay So colissimo : 6€.
- UPS home delivery: 7€.
For deliveries within the European Union outside metropolitan France, we offer home delivery by UPS, but also delivery in IKKS stores or in relay points in some countries. We also deliver to certain countries outside the European Union via UPS. Visit our delivery section for more information. clicking on this link.
For personalized products, the shipping time is 2 to 4 additional days. The price of transport is calculated according to the country of destination and the mode of delivery. The exact price of The exact price of shipping appears on the summary page of your purchases before validating your order. Each country can apply offers on the price of the deliveries which are specific to them.
To simplify the delivery, we propose you to be delivered in one of the 7500 So colissimo relays spread in France. So colissimo relays are shops (dry cleaners, service stations...) often open until 8pm and on weekends or post offices. They undertake to receive and deliver your parcel to you, without any additional cost.
You will receive a notification from So Colissimo when your order is available at your relay point. This service is available in several European countries. Go to our delivery for more information.
These times take into account the time of preparation and routing of the order depending on the delivery address and the selected delivery method. These times vary between 2 to 8 days.
For deliveries by Colissimo, TNT or UPS, if your order has not been given to the carrier, we invite you to contact customer service in order to modify the delivery address, as far as possible. possible. The modification or addition of the delivery address may result in an additional delivery time.
Delivery addresses for Relais So colissimo, IKKS boutiques and delivery to countries outside the European Union cannot be changed.
Once your order has been placed in "validated" status, the delivery method can no longer be changed.
I.code • Returns
An article of your order does not suit you: You have a period of 14 days from the day of receipt of your package to notify us of your intention to return it and the reason of this return. We will refund you the full price of the product provided that it is returned in its original packaging and within 14 days from the registration of the intention to of the intention to return.
To do this, you must:
- go to the "Returns" section of your "My Account" space.
- Select the item you wish to return by clicking on "Return this item".
- Indicate the quantity and the reason for your return.
For orders placed in guest mode, we invite you to register the return of your items in click on this link.
Any personalized product can neither be returned nor exchanged in accordance with article L.221-28 of the French Consumer Code.
When you register your return, you will be able to choose your compensation method:
- Refund on your bank account, if your order was paid by CB, Paypal or Amex.
- Voucher valid for 1 year on our IKKS Eshop website.
- The refund or credit note amounts to the price of the article concerned by the return.
If you return your order in its entirety, you will be reimbursed for the shipping costs incurred in placing it.
After validation by our customer service, you will receive an email confirming the registration of your return, allowing you to print your return form from your customer account, under the heading "Returns" section. If you have had your goods delivered outside the EU, you will receive a specific email from our partner in charge of the routing of your return. Please follow carefully the instructions instructions. In accordance with the General Conditions of Sale, you must return the product in perfect condition, not worn, not damaged and in its original packaging. You are responsible for the return shipping costs and you are are free to choose your type of shipping. You are responsible for the condition of the product until it arrives at our warehouse. If you receive an item that is defective or does not conform to your order, we invite you to contact our customer service.
Returns are not accepted via So Colissimo. We invite you to send us your return by post.
In the case of a delivery in an IKKS store, we invite you to follow the return registration procedure and then to drop off your return, in the same store, accompanied by your return slip.
If you wish to recommend an item in a different size or color, we advise you to choose the credit note as a compensation method when registering your return.
This one will allow you to reorder. For this new order, we invite you to contact the customer service, you will be able to benefit from the free delivery.
Your credit will be issued to your customer account upon receipt of your return to our warehouse, provided that it is returned in good condition, in its original packaging. The list of your credits is available under the heading "Credit notes and vouchers".
If you have paid your order by credit card, Paypal or Amex, the refund will be made to the bank account associated with the payment method used. An email will be sent to you to inform you of the amount refunded. If you are returning an item that was paid for in part or in full with one or more credit notes and/or gift cards: the amount of your return will be refunded to you in the form of a a new credit note.
Upon receipt of your return, a credit note for the amount of the returned items as well as your outbound shipping costs will be issued on your customer account. Credit notes, linked to a return order, are valid for one year on the site. The list of your credit notes is available in the "Credit notes and vouchers" section of your personal space "My account".
If you receive an item that is defective or does not conform to your order, please contact customer service. The procedure for registering a return for a non-conforming order is the same as for an item return. Be sure to choose the reason for return corresponding to insert a comment in the space provided for this purpose.
I.Code will send you a pre-paid label within 3 working days from the date of registration of your return in order to cover the cost of returning these items with a proven defect.
I.code • Our services
Your satisfaction in choosing a garment also depends on choosing the right size. To be sure to make the best choice, we indicate you on each article card the correspondences of of our clothes and accessories according to the collections.
In order to advise you at best for the maintenance of your clothes and fashion accessories, a tab "Composition and maintenance" is available on each article.
Our Customer Service is available to help you at any time. Simply select the subject of your inquiry and indicate your request. We commit ourselves to answer you within within 2 working days.
A doubt about a product? Want to try it in real life? Take advantage of our in-store reservation service! Select your product, then click on the "Reserve in store" button. Your product will be reserved within 2 hours, and available within 2 days for you to try it, or to pick it up without pressure!